CasesAnonymised · Long-arc Engagements

What we're proudest of
isn't deliverables shipped,
it's the calls that come back.

Proudest of the call-backs. Three long-arc engagements.

Quiet Hong Kong consultation room — leather portfolio and sealed bilingual document folders on a wooden desk in warm afternoon light.01
MedTech

A cross-border telemedicine flow, packaged as a licensable product.

Arc · 36 mo · IT + IP
  • Flow integration
  • 12 trademarks registered
  • 67% customer-service load via AI
Family workshop bench: traditional craft tools on the left, closed laptop and bound manual on the right, ceramic tea cup between.02
Family Manufacturing

Turning Gen-2 craftsmanship into Gen-3 inheritable documentation.

Arc · 24 mo · IP + AI
  • 240 hrs of knowledge extraction
  • 4 patents filed
  • Onboarding 14 mo → 5 mo
Tidy professional services office at dusk — closed laptop, three labeled kraft folders bound with terracotta string, fountain pen.03
Professional Services

From 3,000 emails a month back to a single, AI-triaged inbox.

Arc · 12 mo · IT + AI
  • Workflow automated
  • Median reply 9h → 22m
  • Customer satisfaction +41%